DELIVERY
Where is my order ?
Track Your Order here
          If you have received your dispatch email then this means that your order is on the way, simply enter the order number above and hit find order to track your order.
If you have not yet received your dispatch email or don’t know your order number then please contact our customer service team
Why is my order late ?
Most of our deliveries can take place between 8 am to 9 pm. If it’s after 9 pm on your expected delivery date then your order is late. On rare occasions deliveries can be delayed due to events out of our control, when this happens we work with our couriers to get your order moving as quickly as possible. Most delayed deliveries are delivered on the following day.
If your delivery date has passed and you would like us to investigate this further, please contact us here and have your order number ready.
Delivery options & times
Click here for full delivery options.
Can I cancel or edit my order ?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately, this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
I received a faulty item what do I do ?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section within 30 days of receiving your order.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
-Your name
-Order number
-Product name and code
-Picture of the fault
-Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the ‘Contact Us’ form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
RETURNS
How do I return ?
Ready to return? Click here
I don't have the invoice from my parcel, can I return?
We’ve gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer! Ready to Return? Click here
When will I receive my refund ?
A typical refund will take up to 35 days, that’s 28 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.
If you paid for your order with a gift card, store credit or voucher, a replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
How long do I have to return ?
You’ve got 28 days to send something back to us from the day you receive it. Unfortunately, we cannot accept returns after this time.
Ready to Return? Click here
Can I exchange instead of a refund ?
Unfortunately, we don’t offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we’ve received your unwanted items.