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FAQ’s

ACCOUNT

How to Create and Login to your Account?

  • You can create your account during the checkout process
  • You should click on the account icon in the upper right corner of the desktop and if you are visiting our website on your mobile phone. Then you will find this icon on the bottom right side, go to ‘Create Account’.
  • After inputting the required details and clicking ‘Create’ your account will be created
  • You can Sign into your account by clicking on the account icon located in the top right corner or clicking ‘Log-in’ and inputting the required details

Why should I create an account?

  • If you set up an account, then you do not have to enter your details every time you shop with us.
  • Easier to check the status of orders.
  • View past orders
  • You will be updated with our New Arrivals, Sales, and Promotional Activities

How can I change the delivery address on my account?

  • Once signed in click on the account icon located in the top right corner
  • Click on ‘view Addresses’ listed in the Account details
  • You will then have the option to ‘Add Address’, ‘edit’ or ‘delete’
  • You can add a new address or edit an existing address according to your needs
  • When adding a new address, you can change your default address by clicking on ‘SET AS DEFAULT ADDRESS’ after inputting the required details

How do I recover my forgotten password?

·         You may recover your password from the “Forget Password” section. An email with your new password will be sent to you within 24 hours.

·         You may also contact us through our
Facebook page: https://www.facebook.com/casualcollection.shop or write to us at: hello@casualcollection.shop

Is my personal information secure? How can I edit my personal info?

It is absolutely secure, don’t you worry! We ensure that the data you have entered is strictly confidential. It’ll just help us understand you better so that we can provide you better services in the future. To edit your personal info, you can visit “My Account” to make the changes you want.

I am not getting a discount even after applying the coupon?

Sometimes a coupon has a maximum discount that can be availed by applying it. If the coupon discount along with the item discount exceeds that threshold, you may not be able to get additional discounts. To avail maximum benefits please look for products that aren’t already discounted. Still confused. Don’t worry a bit! Write to us at hello@casualcollection.shop and we’d help you fetch the best deal.

 

The size I want, is not available?

The shopping season is still on & the products are sold out in a flash. May we suggest you to look for similar products? Log on to CASUAL COLLECTION and you will see new products are being added every day.

How do I apply a coupon?

You can apply a coupon on shopping page after adding items to your bag. Just put the code in the Coupon Section and the discounted amount will show up.

 

TECHNICAL SUPPORT 

I am unable to sign-up for a new account?

Reach out to us at 0300-7644442 or casualcollection797@gmail.com. Meanwhile, you can place your order as a Guest without creating an Account.

I am unable to login my account?

“That’s an easy one. You can either reset the password or choose to login with OTP. If you are using the registered email address, try resetting the password. Click on Forgot your Password option- enter your registered email address and click on Send OTP. The OTP will be sent as SMS and Email. Enter the OTP and create a new password (minimum 6 characters and at least 1 number). The password has been reset. If the above steps don’t work, you may need to clear browsing cache in Google Chrome.”

If this still does not work, Call us at 0300-7644442 or reach us by email at casualcollection797@gmail.com

 

I am unable to add products to bag or having difficulty placing an order?

Call us at 0300-7644442 or reach us by email at casualcollection797@gmail.com alternatively, you can contact us on Whatsapp to place an order.

 

I am having difficulty paying online via Credit Card?

  • Retry payment after ensuring that the information entered is accurate, including all Account Details, Billing Addresses, and CVV.
  • If that doesn’t work, checkout using the Cash on Delivery (COD) payment option.

SHIPPING & HANDLING 

How long will my order take to arrive?

Your Order should be delivered within the following time frames:

For what reasons can my order be delayed?

In cases of political unrest or natural disasters, some delay can be expected in delivery.

 

Can I ship my order outside Pakistan?

Unfortunately, we do not offer international shipping yet.

 

What should I do if I have missed my delivery?

 

You should contact Customer Services immediately as your order may be cancelled.